Seller Policy for eSoftCode
This Seller Policy outlines the terms and conditions for selling digital products on the eSoftCode platform ("eSoftCode," "we," "us," or "our"). By listing and selling products on eSoftCode, you ("you" or "seller") agree to comply with this policy.
1. Seller Eligibility and Account Creation
- Eligibility: You must be at least 13 years old and have the legal right to sell the digital products you list on eSoftCode.
- Account Creation: You must create a seller account and provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.
- Account Suspension/Termination: We reserve the right to suspend or terminate seller accounts for violations of this policy or any other eSoftCode terms and conditions.
2. Product Listing and Content
- Product Requirements: All listed products must be digital in nature and must not infringe on any intellectual property rights.
- Accurate Descriptions: You are responsible for providing accurate and complete product descriptions, including features, functionality, and licensing terms.
- Prohibited Content: You may not list products that are illegal, harmful, or violate our community guidelines. This includes, but is not limited to:
- Stolen or pirated content.
- Malware or viruses.
- Hate speech or discriminatory content.
- Obscene or pornographic content.
- Intellectual Property: You warrant that you own all necessary rights to the digital products you list and that they do not infringe on any third-party copyrights, trademarks, or other intellectual property rights.
3. Pricing and Payment
- Pricing: You are responsible for setting the price of your digital products.
- Transaction Fees: eSoftCode will deduct a commission or transaction fee from each sale.
- Payment Processing: Payments will be processed through our designated payment gateway. You will receive payouts according to our payment schedule.
- Taxes: You are responsible for all applicable taxes related to your sales.
4. Product Delivery and Support
- Delivery: You are responsible for providing prompt and reliable delivery of purchased digital products. This may include providing download links or access to online resources.
- Customer Support: You are responsible for providing reasonable customer support for your products, including addressing technical issues and responding to inquiries.
- Refunds: You must establish a clear refund policy for your products. This policy must be clearly stated in your product descriptions. eSoftCode may mediate refund requests at its discretion.
5. Seller Conduct
- Communication: You must communicate professionally and respectfully with buyers and eSoftCode staff.
- Dispute Resolution: You agree to cooperate in resolving any disputes with buyers in a timely and fair manner.
- Compliance with Laws: You are responsible for complying with all applicable laws and regulations related to your sales.
6. Intellectual Property Infringement
- Takedown Requests: If we receive a valid notice of intellectual property infringement regarding your products, we will take appropriate action, which may include removing the infringing product.
- Counter-Notification: If you believe a takedown notice was issued in error, you may submit a counter-notification.
7. Representations and Warranties
You represent and warrant that:
- You have the legal right to sell your products.
- Your products do not infringe on any third-party rights.
- Your product descriptions are accurate and complete.
- You will provide adequate customer support.
8. Indemnification
You agree to indemnify and hold eSoftCode harmless from any claims, damages, or expenses arising out of your breach of this Seller Policy or your sale of digital products on our platform.
9. Limitation of Liability
To the fullest extent permitted by law, eSoftCode shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our Services as a seller.
10. Changes to This Policy
We may update this Seller Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or through other appropriate means.
11. Contact Us
If you have any questions about this Seller Policy, please contact us at: support@esoftcode.com
