Refund Policy

Refund Policy for eSoftCode

This Refund Policy outlines the terms and conditions for refunds on digital products purchased through the eSoftCode platform ("eSoftCode," "we," "us," or "our").

1. Eligibility for Refunds

Refunds are generally issued for valid cancellation reasons, which may include:

  • Product Defects: If the digital product is defective, corrupted, or does not function as described.
  • Non-Delivery: If the digital product was not delivered to the buyer after purchase.
  • Accidental Purchase: If the purchase was made accidentally and reported within a reasonable timeframe (typically within 1 hour).
  • Seller Non-Compliance: If the seller fails to provide the promised product or support.
  • Duplicate Purchase: If the same product was purchased twice by mistake.

2. Non-Refundable Items

Refunds are generally not issued for:

  • Buyer's Remorse: If the buyer simply changes their mind after purchasing the product.
  • Misunderstanding of Product Features: If the buyer did not fully understand the product's features or limitations before purchasing.
  • Software Compatibility Issues: If the product is incompatible with the buyer's system or software, and this information was clearly stated in the product description.
  • Violation of Terms of Service or License Agreement: If the buyer violated the terms of service or the product's license agreement.
  • Partial Use of Product: If the buyer has already used or implemented a significant portion of the digital product.

3. Refund Request Process

To request a refund, buyers must:

  • Contact eSoftCode customer support within 3 days of the purchase date.
  • Provide a clear and detailed explanation of the reason for the refund request.
  • Provide any supporting evidence, such as screenshots or error messages, if applicable.

4. Refund Review and Approval

  • eSoftCode will review each refund request on a case-by-case basis.
  • We may contact the seller to gather additional information or attempt to resolve the issue.
  • If the refund request is approved, we will process the refund within 7-15 business days.
  • The refund will be issued to the original payment method used for the purchase.

5. Seller Responsibilities

  • Sellers are expected to provide accurate product descriptions and adequate customer support to minimize refund requests.
  • Sellers may be required to provide a refund if eSoftCode determines that the refund request is valid due to seller fault.

6. Dispute Resolution

If there is a dispute regarding a refund request, eSoftCode will make a final determination based on the available evidence.

7. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or through other appropriate means.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at: support@esoftcode.com