Running a Shopify store can be straightforward — until you start handling custom orders. Suddenly, you’re faced with customers who need specific quantities, personalized features, or special pricing. Managing all of these requests through emails or messages can quickly become overwhelming, and worse, it can cost you potential sales if customers don’t get a quick and clear response.
That’s where Shopify’s Request a Quote feature comes in. If you’re struggling to keep up with custom orders, it’s time to simplify the process and make it easier for both you and your customers.
Custom orders are valuable because they often come with bigger ticket sizes and stronger customer relationships. But they also bring challenges:
Unclear communication about what the customer actually wants
Time-consuming back-and-forth via email or chat
Difficulty pricing non-standard products quickly
Higher risk of errors that can damage your reputation
Without the right tools, these challenges can lead to frustrated customers, lost opportunities, and extra work for your team.
Shopify request a quote apps solve these problems by introducing a simple, structured way for customers to ask for exactly what they need. Instead of sending random emails, customers fill out a clear, customizable form right on your store.
Here’s what happens:
Customers select the product they’re interested in.
They click a Request a Quote button instead of (or alongside) “Add to Cart.”
They complete a short form specifying their needs — such as quantity, custom features, delivery timeline, or budget.
You receive their request instantly, allowing you to review and send back a personalized offer.
If the customer accepts, you can create a Draft Order in Shopify for easy checkout.
This organized workflow helps you handle custom orders professionally, without the chaos.
Using Shopify’s Request a Quote feature brings several major advantages:
Speed: You can respond quickly and close sales faster.
Accuracy: Customers give you all the necessary details upfront, reducing mistakes.
Professionalism: A streamlined quote process shows you value your customers’ unique needs.
Higher Conversions: Customers feel more confident working with a store that accommodates their custom requests.
And if you sell B2B, wholesale, or made-to-order products, having a Request a Quote option is practically essential in 2025.
If custom orders are causing you stress, you’re not alone — but you don’t have to keep struggling. Shopify Request a Quote tools give you the structure and efficiency you need to manage these orders like a pro. By offering an easy way for customers to explain their needs and for you to respond with tailored solutions, you can turn complex custom requests into satisfied customers and increased sales.
Ready to simplify custom orders and grow your Shopify store? Try adding a Request a Quote feature today — it could be the smartest upgrade you make this year.
